Program Overview

We offer both standard and bespoke programs, modelled on the tried and tested approach used internationally by our alliance partner, the Public Service Transformation Academy.

All of our Academy programs are designed to:

  • Provide insight and challenge through expert speaker and facilitator input
  • Provide time for reflection, discussion and learning amongst the participants
  • Encourage and enable the group to develop as a group, sharing their collective experience and learning, and making practical plans to improve joint working in future (including an alumni group)
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Program Structure

Our programs may typically include a blend of the following components:

  • Presentations from specialist speakers on relevant topics;
  • Videos and podcasts;
  • Peer-to-peer and group work;
  • Individual 100-Day planning;
  • Individual coaching;
  • Online collaboration and content sharing; and
  • Relevant case studies;
  • Our programs can be structured to cater for different types of participant groups including:
  • Particular industry sectors;
  • Government agencies;
  • Non-government organisations;
  • Mixed stakeholders that share a common issue(s) they need each other to resolve;

Similarly, our programs can be designed specifically to help groups work through persistent issues, challenges and opportunities which required “joined-up” systems thinking and solutions.

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Core Curriculum

As a general rule, the following core curriculum is covered:

  • Whole-systems thinking, bringing all facets of public services together to deal with issues;
  • Working with the voluntary and non-government sectors;
  • Market engagement and development;
  • New models of delivery - such as mutuals and joint venture companies;
  • Alternative funding models;
  • Outcomes-based commissioning;
  • Joint commissioning across organisational boundaries.
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Sample Topics 

Example topics covered in our programs include the following;

  • Devolving services and decisions to different players in the evolving public service ecosystem;
  • Market development strategies and tactics including topics such as market soundings and understanding customer and human experience;
  • Service enablement through the creation of new strategic alliances, joint ventures and entity types including: spin outs, social value, trust development, and social enterprises;
  • Co-commissioning including co-design, personalisation, peer led service development and co-location;
  • Changing partnership arrangements and engagements including individual choice and control and community empowerment;
  • Evidence based service development including cost benefit analysis, evaluation and outcomes frameworks.
  • Outcomes measurement and building accountability for service outcomes across extended service ecosystems.
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Program Approach

  • Academy facilitators, coaches, mentors and guest speakers use a variety of frameworks, tools and techniques to help participants:
    • Define the real transformation ‘problem statement’;
    • Explore potential options;
    • Build and test solutions in a way that is agile and adaptive; and
    • Develop staged implementation roadmaps which can be adapted and refined over time.
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Who Should Attend?

  • Participants are typically leaders and managers responsible for public service commissioning, delivery and/or transformation.
  • Participants can be drawn from across different organisations, or functional areas within the same organisation.
  • Participants can also be drawn from across the government and non-government sectors to create blended cohorts.
  • In order to attend, all Academy participants must be sponsored and nominated by the senior leadership of their organisation to evidence their organisation’s commitment to them completing the program.
  • Each participant is required to attend both group and individual coaching sessions.
  • Each participant is required to nominate a specific issue or problem they will focus and work on during the program.
  • A core requirement is that each participant develops a 100-day plan which details what specific actions they will take to implement their key learnings in their workplace. This plan is progressively developed and refined during the program and ideally forms the basis of an implementation roadmap once the program is completed.
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Case Studies

Our programs typically include the use of case studies and insights from other organisations and jurisdictions to help program participants contemplate and work think through their transformation challenges in a new and often different ways.

Our case studies are drawn from our alliance partners, as well as published research and literature sourced locally and overseas.

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